- Shipping & Returns
Shipping & Returns
Shipping & Tracking
We ship worldwide, outside the US contact us for rates. Within the US orders are shipped by USPS, Priority Mail, 2 business days, with a tracking number. Deliveries are made Monday through Friday 9am-3pm (PST), within 2 business days, excluding holidays. We offer flat shipping rates and Fedex charges to ship your package. When checking out, you will see the options. Fedex rate is calculated by the weight and dimensions of your order, and your zip code. We do not profit from shipping; you are charged exactly what we are charged by Fedex. Please contact us if you prefer that we ship your package through another carrier; we will accommodate your request wherever possible.
NOTE: We trust that you provide us with a valid address and will accept your package in a timely manner after delivery. If an order gets returned to us because of an incorrect address, we will charge you to reship the item. If you do not wish for us to ship a second time, we will refund you the cost of the items, but not the original shipping cost. It is recommended that you provide us with a business address if possible.
We accept Visa/MC & PayPal. You do not need a PayPal account to use it.
Our merchandise comes with a 15-day return guarantee, from date of receipt. We inspect each piece carefully before shipping therefore we are very confident that we send you good quality merchandise. But if for any reason you are not completely happy with the purchase we are glad to accept returns or exchanges of any unworn item with tags still on, original package, accompanied by a receipt and postmarked up to 15 days after you have received the item. For items postmarked after 15 days, but within 30 days, we'd be glad to provide you with store credit for returned items; this credit will be for the value of the item at the time of the return.
Items must be returned in LIKE NEW condition and in original box. (In case you're wondering, footwear that has been worn off the carpet in are no longer LIKE NEW). Please understand, we are just like any other shoe store. We cannot accept used footwear back. Under any of the following circumstances, the return will be immediately sent back to the customer and is ineligible for refund:
- The returned item shows signs of use or wear or marks
- Personal property is found within any pockets or compartments of a handbag
- The returned item is improperly packaged by the customer (sent back without original or other tissue packaging or sent back in a too-small container); leading to damage that renders the item unsellable.
- Shoes are returned without their manufacturer's shoebox.
If you return items that have obviously been used or altered, we will mark the box "return to sender" and send it back to you (yes, this happens at least once every two years!).
Please email us to firstname.lastname@example.org or call 619.817.1763 for a return number within 3 days of arrival including the following information: your name, email address, phone number, and original order number and a reason for a Return. If there’s an exchange for the same or higher value item, email us for a price difference. If you want the exchange item to be sent to a different address please provided that along with other information (extra s hipping charges may apply). Any exchange received without proper payment or authorization will be marked Refused / Return to Sender. We do not accept exchanges of any item with any indication that it has been used or damaged (No Exceptions). Exchanged items must be new and unused, and in unworn condition. "New and Unused" means that there are no scratches, marks or blemishes on the item, lost or stolen parts (screws, clasps, stems), damage due to personal use, misuse or negligence and other conditions listed above. We do not accept exchanges after 10 days from the official delivery confirmation date. All exchanges are shipped at the expense of the customer.
Please email and tell us a package is coming back, provide us with a tracking number and carrier you used. The product is subject to final inspection before your exchange is processed. Allow 1-2 week for the exchange to be processed.